PRODUCT INFORMATION

Please note that the color tone of the products may appear slightly different depending on your screen resolution and device settings. Minor variations in measurements may also occur due to manual measurement methods and craftsmanship.

All product dimensions are provided as a reference to help you choose the most suitable item. Slight differences are considered normal and do not affect product quality.

All prices displayed on the website are inclusive of 11% tax.

RETURN & EXCHANGE POLICY

At Project V, we prioritize product quality and customer clarity. Therefore, all purchases made through our website are considered final.

We do not accept refunds, returns, or exchanges unless the product received is proven to be defective or incorrect. Any claims must be accompanied by a clear unboxing video recorded from the moment the package is opened.

We strongly encourage customers to review product details carefully and contact our team before completing the purchase if there are any questions. Our customer support is available via email or WhatsApp to assist you.

PRODUCT CONDITION REQUIREMENTS

If a return or exchange is approved by Project V, the following conditions must be met:

  • The product must be in unused and resalable condition

  • The product must be returned in its original packaging

  • All included items (case, accessories, documentation) must be complete

  • The product must not show signs of wear, damage, or modification

Project V reserves the right to refuse any return or exchange if the product does not meet these requirements.

PROMOTIONS & SPECIAL ITEMS

Products purchased during promotions, special offers, clearance sales, or limited collections are not eligible for return or exchange.

PRIVACY POLICY

Project V is committed to protecting your personal information. Any data collected is used solely to process orders, provide customer support, and improve our services.

We do not sell, trade, or misuse customer information. Data is shared only with relevant third parties when necessary for order fulfillment and delivery.

SHIPPING POLICY

Shipping time is calculated from the date payment is confirmed, not from the date the order is placed. Delivery times may vary depending on location, courier service, and peak or holiday periods.

Project V is not responsible for delays, loss, or damage caused by shipping providers. Once the package has been handed over to the courier, responsibility lies with the shipping company.

A tracking number will be provided for every shipment so customers can monitor delivery status. Please ensure all shipping details are correct before completing your order, as we are not responsible for errors caused by incomplete or incorrect information submitted by the customer.

CUSTOMER SUPPORT

For further inquiries regarding products, orders, or policies, please contact us: